Return and Refund Policy
At HipS-sister Australia, we are pretty sure you will be satisfied with our product.
On this page you will find details about how to return or exchange your purchases made online at our store.
Refund and Exchange Policy and Instructions
If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products, subject to the following conditions :
1) Items must be returned within 14 days of purchase with the original receipt or other proof of purchase;
2) You must provide your name and address;
3) The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached.
4) If you request a refund, the purchase price will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-3 above.
Faulty Items Returns
If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.
RETURN INSTRUCTIONS FOR ONLINE PURCHASES
All HipS-sister purchases made at www.hipssister.com.au can be exchanged or refunded by return post.
Online Returns via return post
If you wish to return or exchange an item purchased online via post, please contact our customer care team during the hours of 9:00am to 5:00pm AEST Monday to Friday (excluding public holidays) on either phone or email as below:
Australian callers: 0411 517 711
Please provide the following information so we can assist you as quickly as possible:
- Your name
- Date your order was placed, if applicable
- Your Sales Order Reference Number, if available
- Your tracking number, if available
- Brief description of the problem you are experiencing
Please note that all charges are in Australian Dollars (AUD).